Career - Mumbai

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Currently, we have the following positions open for recruitment:

1. Sr. Front Desk Executive

Job Description for Sr. Front Desk Executive:

Responsibilities:

• Manage inquiries via phone and email.
• Ensure adherence to Studio Standards.
• Compile front office statistics and generate related reports.
• Maintain high standards of conduct, dress, hygiene, and appearance for self and colleagues.
• Coordinate with Contact Center and Pan India Head of Front Desk according to protocols.
• Schedule consultations in coordination with Studio Manager and Consultants.
• Prepare weekly and monthly reports.
• Conduct monetary transactions following established protocols.
• Collaborate with the accounts department on financial transactions, quotations, and receipts.
• Foster relationships and communication with all departments, ensuring seamless coordination.
• Resolve guest issues effectively and courteously, adhering to international standards of quality.
• Maintain patient data accurately in software systems as per protocol.
• Ensure achievement of targets set for the Front Desk.

Desired Candidate Profile:

• Minimum 3 years of experience in the Hospitality or Service Industry.
• Excellent communication skills in English and Hindi.
• Strong telephone etiquette and client handling skills.
• Knowledge of routine operations management.
• Highly motivated and results-oriented.
• Proficient in client management.
• Professional and presentable appearance.
• Candidates with dedicated experience in the hospitality industry, particularly in Front Office roles, will be preferred, provided they meet all other criteria specified in the job description.

2. Hair Expert

Responsibilities:

1. Perform routine maintenance on hair replacement systems.

2. Execute cutting and fitting procedures for hair replacements.

3. Achieve team sales targets by promoting hair systems to clients.

4. Cultivate and maintain strong client relationships.

Requirements:

1. Proficiency in barbering, men’s and women’s hair cutting, and coloring.

2. Excellent English communication skills.

3. Professional appearance and demeanor.

4. Honest, diligent, and hardworking.

5. Willingness to learn new techniques.

6. Strong adaptability to varying client needs.

7. Ambitious and goal-oriented.

Hiring Process:

• Submit your resume along with work photographs showcasing unisex hair work.
• Shortlisted candidates will undergo a practical interview, demonstrating haircuts, coloring, or other assigned tasks by the Technical Head or Department Managers at Advanced Hair Studio. Models may be required.
• Successful candidates proceed to a final interview via Skype with the Technical Head.
• Completion of HR formalities concludes the hiring process.